Has not recieved one of the benefits since I changed to private client account

The worst experience ever. I haven't recieved one of the benefits promised, to be acurate the service declined 100% since the upgrade of the account. I am on a private client account, but with the service I receive it might as well be a normal gold acount minus the customer care. I have left complaints in the past but nothing changed and no feedback in more than a week. Steve kan gan ***

We were stuck at grasmere toll plaza because my card didn't work at the toll gate. After the private banker assired me that this service was activated! This in holiday peaktime.

I struggled to get the new card activated, couldn't do it oved internet banking so had to go in to the bank and run between a consutant and an atm to get the thing activated. I am really hoping it works at the toll gate at least so I can get home without frustration.

No one responds to a call logged on online banking, so I had to waste my time and airtime to call the call centre and get it sorted. Then off course I could not even speak to a private banker. No I had to speak to a normal consultant. Who aparently could not see anything wrong on my account and their only solution was to get a new card.

Why do we pay extra for the same service I would receive on a gold card? Seems like it is time to downgrade.