AK
Anthony K

1 reviews | Active since Apr 2014

29 Sept 2016, 10:26

Harrassment

<p>I am so annoyed with FNB and their overbearing unfriendly heavy handed tactics</p> <p>to supplu FICA docuimenst of have accounts closed.</p> <p>They are merciless and the Premier Department is totally unco-operative in assisting. In fact they are useless.</p> <p>Dont send me an SMS ( FICA DEPT ) that I cannot reply to threatening to close my accounts with 3 weeks while I am on leave.</p> <p>I came back home to sort it out and the local bank failed me too and they didn't advise the FICA department - seems that FICA deopartment is like a mafia unreachable to the rest of the bank.</p> <p>I'm sorry but FNB -- continue to threaten me with SMS's with no contact and I'll feel like I want to lay a charge of harrassmentagainst you. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Sept 2016, 10:52
Official

Good Day Mr King,

Kindly be advised that I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)