1 reviews | Active since Feb 2013
Harrassed by ***
Good day,
I received missed calls from ********** /4000, I could not answer my phone because I was in meetings. My mother-inlaw called later that day and told me that she received a call from the same and a lady called Kekeletso from FNB was looking for and asked that I call her back on the same number. I tried calling back numerous times but the phone rings and then drops, every time.
I must say that my mom-inlaw was not pleased that I had provided her number to my bank, which I did not. There is nowhere in my profile where I had listed her number. I am perturbed to say the least, how can FNB just call random people looking for me with regards to my bank account? I checked with FNB a while later and the only number listed in my profile is my cellphone number. This leaves me dumbfounded, where did Kekeletso or whoever she is get my mom-inlaw's number? - Is this practice even allowed? - Can a bank call random people looking for their client? - Where did they get her contact number? - What happened to privacy? - Who is calling from ********** 000/4000?
I really need this clarified for me, please assist?
Hello Lobone,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Lobone,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
