Harrasment
<p>Ive been a loyal client for over 10 years, and have <strong>never</strong> defaulted on my credit card payments, yet every single month i get harrased by *********** call centre agents that my credit card account is overdue. When applying for the credit card account, one is asked when your salary is paid, and when the debit order can run for the credit card account, but FNB has this sense of entitlement that they can run debit orders when they feel like it, then if theres not enough in the straight facility for the budget, you harrass your clients, unneccessarily! Ive told about 5 different agents to stop phoning me, as per the agreement when i signed for this facility, the debit order or account will be paid month end, as ive been doing for last few years! </p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
