HARD HOLD ON ACCOUNT

I transferred money from my check account to an individual account and was called on phone for security questioning before they could release the funds and I believe I answered satisfactorily after which the said amount was credited to the recipient account. When i woke up to innitiate another transfer i discover my account has been placed on hard-hold.. I called customer service and was told one Johan is in charge and I should call him.. I have been trying to get hold of him for the past 24 hours without success.. I called my personal banker to see what is happening and she also emailed the said Johan but the guy wouldn't reply her nor call me back. I am highly dissapointed in FNB the way they handle their customers. Are they telling me if an individual isnt available for a year,another person cant handle the issue.for heaven sake,this is not one man business but a suppose corporate organisation..I regret the day i stepped into that your branch to open an account with you FNB.