Hard Hold on account

Besides the fact that all FNB's systems are broken, for e.g. they take ******* debit orders from customers accounts, and only maybe refund them a year later, and take wrong card fees from customers account, I now have a hard hold on my account.

The are busy with their KYC project. They claimed to have sent me an sms to provide them with my proof of ID and proof of residence. I never received the sms. Yesterday and today I am trying to transact, with no luck.

So I phone the call centre and get the above reply. I ask her so how long is it now going to take to get the Hard Hold off my account. She replies 48 hours!!!!!!!

Really, could they not phone the customers who have not provided the documentation 2 days before putting the hard hold on the account. Where am I supposed to get money from now ?????

This is appaulling and in-acceptable. The public needs to stand together against the *******ion going on in their.