HARD HOLD

Very very bad service from FNB. I was just on the phone again today for 45 minutes, just to be informed I have to go to a branch to sort out my problem. Due to identity theft and ***** committed on my name, I had to put a hard hold on my account and I was not informed by the agent that when I want to lift this hard hold I had to go to a branch. Then I called again to close my account and again was not informed that my account will not be closed until the hard hold is lifted. Since Tuesday 26 September 2023 until today 3 October 2023 I have spent 123 minutes on the phone with FNB. UNACCEPTABLE!!!!