Harassment on a Prescribed Account

I know they couldn't be bothered by these reviews as this is definitely not the 1st issue I've had with this bank and this is thanks to years of banking with FNB so yes the experience doesn't improve with the years, you just get stronger and tired from brushing their **** service aside

This complaint however stems from an imaginary amount FNB claims I owe them, In 2017 I had an overdraft facility with FNB which I used until Sept of 2017 and stopped using the overdraft as of Oct 2017 meaning Oct to Dec 2017 no overdraft money was used by me instead I took temp loans which were paid back as soon as my salary was paid with the exception for the Dec 2017 temp loan that I paid a month later due to unemployment at that time I lost my job in Dec 2017 so the payment I owed wasn't paid in Jan 2018 I app**** for my UIF and received 1st payment in Feb 2018 of which the owing temp loan was immediately taken from my UIF payment thereafter my debt to FNB was cleared and I owed them nothing I received my 2nd and final UIF payment in March and from this no monies were deducted as nothing was due to FNB. then in May 2018 I received a call from FNB directly a lady called me regarding moneys owed to them when I asked her what the money she was calling me about was for she couldn't explain she hung up saying she will need to verify that and come back to me which never happened three months later I received a call from a company called DMC I explained the very same thing to them as I did that lady they too told me they will contact FNB to get clarity and well no clarity was ever offered another three months down the line Nimble called me I again explained the same story to them they too said they will contact FNB and get some clarity which also never happened. Now bear in mind my number has never changed I have been talking to the many different EDC they have decided to bounce my account to and from. fast-forward were in 2024 I had last spoke to an EDC in 2019 about this account which no one could give me source or reasons of the arrears they calling about, Now LWM a company I was working for until end of last month had been given this account to collect on , I have received a number of humiliating calls from agents meant to report to me about an account they have been taught were my overdraft facilities well I ignored all calls as I still don't agree that I owe them this money and also I have noticed on LWM's system that this account has indeed prescribed with this knowledge I contacted FNB to make them aware that I know this account has prescribed and requested them to stop collections on this matter I have sent emails to Prudance who last sent me an email requesting my ID I supp**** it and that was the end of it Prudance has still not rep**** to my email now instead Im getting SMS's from LWM talking about a R1500 arrangement I have never entered into with them Firstly let me make it clear I have never promised LWM or any collections agency any payment on this account neither have I ever acknowledged any debt to FNB yet to this very day 18 Dec 2024 LWM is still sending me SMS today's SMS reads ""FNB//CCR Loans arrangement of R1500.00 can be paid at your soonest to avoid delays with payment details

This is also not the fist SMS that suggest I had agreed to a payment of R1500 which I have never I do have a screenshot of the account on LWM system that clearly says the account has prescribed 3 years 8 months ago as of November 2024 its been 3 years