DR
Douglas R

1 reviews | Active since Aug 2014

03 Feb 2015, 15:20

Harassment

I have on many occasions requested that FNB do not contact me on the phone if they want to advertise or improve on my banking (increasing loan amounts etc ) and that they should email me this information or I will call them if I need anything. On two occasions I warned that I will be leaving FNB if they called me again, but they still keep calling me. <br> This is starting to feel like harassment and is pushing me past the point of not bothering about the effort to move to another bank.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2015, 15:28
Official
Hello Gunslinger,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 616889.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)