aA
aishahendriks A

1 reviews | Active since Oct 2016

21 Oct 2016, 17:08

Haras*****t for an account settled 3 months ago! do your job

<p>I am constantly being called by Norman Bissett and Assocoaties as company outsourcesd by FNB to do their collections.</p> <p> </p> <p>Please advise how they do not know that i no longer owe funds on acc ending in***6615??? do you not tell the people you hire that the values have changed?</p> <p> </p> <p>Since the 27 July EVERYDAY THREE TIMES A DAY I get a call. EVERYTIME I get asked to send proof of payment.</p> <p> </p> <p>Guess what the email addresses are always WRONG. i have spoken to so many people CLAIMING TO MANAGERS. </p> <p>the latest being Itumeleng he said he would send me an email so that i could forward him AGAIN the proof of payment. </p> <p> </p> <p>While they harass me daily FNB atells me about how i can earn rewards on the account number ending in **6615? REALLY</p> <p> </p> <p>I want these people to stop phoning me!!! Tell them i do not owe you money. Also close this account with immediat effect this is ridiculous. Im too afraid to answer my phone as it could be one of these consultants who never actually check their system to see what is actually going on </p> <p> </p> <p>Im disapointed how do you not feel the need to send them updated information. Or do you deem harassment as acceptable???</p> <p> </p> <p>Resolve this is issue NOW!!!</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Oct 2016, 11:18
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)