Happy to *****, no appetite for honest business

I am a client of FNB private banking, but not even my private banker can get this meagre, no-brainer issue resolved (and it's not, I believe, my private banker's fault). I settled three personal loans with FNB in full in May this year, but FNB has been deducting, like clockwork, the monthly premium for FNB life (insurance for the personal loans) to date. On 25 Aug, out of sheer frustration, I phoned FNB personal loans myself to resolve this issue, but after 20 min on the phone and being transferred 4x, I eventually spoke to a gentleman who tried to explain heaven-knows-what. Really, I left the conversation reeling like a drunkard. Well dude, guess what, the next day FNB STOLE ANOTHER monthly premium for FNB life as insurance for non-existing personal loans. To add insult to injury, I recently bought a home, with FNB home loans, but apparently FNB is not interested in following up on numerous requests from my personal banker, and myself, in providing life insurance. So, to wrap up this boring freak show, please FNB, in your automated response (FNB life premiums, btw, is SUPPOSED to stop autonatically upon settlement of the loan...), PLEASE don't start with the normal bull**** of 'on behalf of FNB, I would like to extend my sincerest apology' non-genuine, non-apology wordgames. That's REALLY insulting. But I'm not holding my breath. Sincerely, DR GJ van Coller (yes, DR)