Happy customer with a query.

Hi, I’ve been a proud customer with FNB for almost 5 years (if not more). I have never had any complaints or received bad service. I’d certainly recommend the bank to everyone.

I do however, have a quick question. I have a personal loan and it gets debited on the 25th of every month. To my surprise, in January 2019, the debit did not go through. I waited a couple of days to see if things would change, but no. What’s happening? Do I need to make a manual payment to the loan account? Will this affect my credit score? Please note that the debit did not bounce or anything, it simply DID NOT come.