Happy customer

Having app**** for a new FNB connect contract over a 24 month term, I tried porting my existing pre-paid FNB number to the new contract. I found out that this is not possible and that I will need FNB to perform a number transfer.

At this stage I expected the worst and thought here we go. Week after week, back and forth, unhappy phone calls and so on. The support advisor informed me that the process will be completed in 24 hours and said I should call them Tuesday if I don't hear anything back.

As life happens, I got busy and missed a call from FNB. They persisted every 2 hours that day and I missed every call. The next day they continued to chase me down and eventually I managed to take the call. From that stage, the number transfer was completed in an hour.

Thanks for exceeding my expectations and not giving up after the first failed phone calls. It gives me comfort keeping my contracts with FNB connect instead of those alternative service providers who give the industry a bad rep.