Happy and Thankful for getting my complaint resolved

Last week I lodge a complaint regarding my home loan account and bad service received from the legal/home loan department. This week I was contacted by Mzubanzi Monona who assisted me regarding my complaint and resolving the matter. I want to thank Mzubanzi Monona with the way he handled the call when he called me and for providing feedback the very same day. Mzubanzi Monona I accept your apology (you were apologizing on behalf of other staff members and FNB), this shows you do care about the company you work for and will do your level best to uphold the image of the company and giving clients peace of mind. I meant what I said over the phone, you can get that promotion from 2IC to actual manager. I wish you all the best and please keep up the good work.