HANGING UP ON CLIENTS

I AM AN FNB ACCOUNT HOLDER WITH *** THIS MORNING I CALLED IN AS I HAD DEPOSITED MONEY INTO AN FNB *** AN AMOUNT OF R7000.00 AND IT HAD BEEN PAID FROM MY ABSA ACCOUNT HOWEVER THE GENTLEMAN WHOM I PAID HAS NOT RECIEVED THE MONEY I HAD HIM ON A CONFERENCE CALL SO HE COULD PROVIDE WHATEVER PERSONAL OR ACCOUNT INFORMATION PROVIDED. I SPOKE TO A BONGI ,BONGANI KHUMALO AND LAVERN MARTIN ON *** AND THEY ALL HUNGUP ON US I CALLED ABSA THIS MORNING THEY WERE ABLE TO PROMPTLY RESPOND AND SAY THE MONEY WENT THROUGH TO THE INTENDED ACCOUNT.<br> <br> HAVING BEEN AN FNB CUSTOMER FOR SOMETIME I WAS EXTREMELY DISSAPOINTED ABOUT THE SERVICE RENDERED TO ANOTHER FELLOW CUSTOMER. IF THREE PEOPLE IN A SPACE OF THREE CALLS CAN DROP A CUSTOMER IT THEN TELLS ME THAT THIS IS A NORM AND THIS IS THE TYPE OF SERVICE AND ATTITUDE WE SHOULD EXPECT FROM OUR BELOVED \HOW CAN WE HELP YOU""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;741828;789775;6;2;0;1;0;0;2;15/12/10 13:03;213;NULL;15/11/27 11:15;15/11/27 9:30;Rude staff attitude;***;credit controller;***;The person who called me was so rude and totally uninterested in my side of the story. I have bank charges on my Planet Fitness account for Debit orders that were returned when I have always paid by eft not debit order and have an email as proof and have asked them to take off the bank charges and I will make payment for the rest. The Saya employee tells me there is nothing Planet fitness can do and I have to just pay it. This employee is a bully and treated me like a ******** , hardly giving me a chance to speak. It is disgusting! They may be a collections company but there is no need to be so rude and bully people into payments. I also have rights. I do not want any customer service employee contacting me again. Planet fitness does not help with queries and automatically I get this harrasment.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;487606;807;14;2;0;1;0;0;2;15/11/29 14:43;213;5;15/11/27 13:03;15/11/27 11:10;GAME IS BEHAVING Stupidly in RSA;;;***;Hi,<br> <br> I am loyal customer to GAME since long time. I have received an email from game at 11:11AM today regarding special and I went to game stores at centurion around 12 and I wanted Samsung Microwave oven the one they have advertised and no stock and I have requested manager MOLISI is atleast issue a rain cheque which he refused for it. As per sales man inside game store they finish stock at 10 AM. then why did Game send us an email if no stock. I think they had only 2 or 3 units of them and sold out them. that mean GAME is just fooling customers. Which is not fair. I circulate this on all social networking as well. How can they finish the stock so quick and I have called other GAME stores as well. I think each GAME store had sold 1 or 2 and claiming no stock.. please GAME, dont think customers are fool. If you are not capable for those item. why would you even advertise. I will never ever recommend GAME store to my friends and relatives.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;321361;140;14;2;0;1;0;0;2;15/11/30 12:44;213;NULL;15/11/29 10:57;15/11/29 9:11;when are you going to stop *****ing from us?;;;***5;I have periodically complained about incorrect pricing on Pick and Pay Strand shelves for the past few years. Sometimes I have done so to the staff at the branch and occassionally sent mails. It seems the problem is just getting worse as I just returned from another incident of incorrect pricing.<br> <br> I am always assured the problem will be addressed, but yet things are getting worse, I have written to the customer care email but haven't even received credible responses. I need not remind Pick and Pay that the biggest factor in making a purchasing decision is the price, and if the price is wrong the decision is wrong.<br> <br> If the price is consistently wrong how am I supposed to have confidence that Pick and Pay is a bona fide business and its intention is not to ***** from consumers. I can only conclude that since you have not made any attempt at addressing the issue that it is actually your intent to ***** from customers.<br> <br> I will not let this lay, I will continue to make a noise until I am satisfied sufficient steps have been implemented to address this, even if it means me pursuing legal action.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;143366;702561;6;2;0;1;0;0;2;15/12/01 9:26;213;NULL;15/11/30 7:51;15/11/30 5:53;***********;***;who cares;***;Confirmed with RCS a settlement amount of R20 000.65 on Friday, paid it in full and sent through proof of payment to [Email Removed] at 11:06AM. RCS confirmed with me that the debit order was stopped and will NOT be processed, she even confirmed wit with her team lead while I was still on the phone, yet debit order of R1392.00 was still processed on 28 November 2015, so now my question is how difficult can it be to press a button to stop a stupid debit order? <br> <br> Another question is why tell the client that debit order was stopped and then it is still processed? <br> Refund that debit order immediately. <br> <br> Can blame the lady who spoke to me and was supposed to stop the debit order for this cancellation. <br> Play back the recording for Friday, 27 November 2015 at about 11:00 AM. <br> I actually also want to listen to that recording!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;308745;26;9;2;0;1;0;0;2;15/12/04 15:50;213;NULL;15/11/30 11:03;15/11/30 12:17;Refuse to review and reduce monthly premium;OT***1;;***;I have now tried twice to get Outsurance to reduce my monthly premium and both times I was turned down. As the value of my vehicle decreases every year the monthly premiums continue to increase, it now stands at R800.29 per month. It was never a problem for me to phone Outsurance on a yearly basis to review and reduce my premium, I gave 2014 a skip This year however it was different, way different, the operator on the phone (I think his name was Thabo) told me the only way to reduce my monthly premium is to increase my excess, it was also mentioned that the parts on my care are expensive to replace, then he mentioned that other insurances will increase the access amount in case my car gets ******. So I went and got 3 quotes from other insurance companies and they were 30 to 35% less than Outsurance and it is also full comprehensive insurance with more or less the same benefits as Outsurance.<br> They are:<br> - Budget Insurance R525 per month with R4600 excess<br> - Santam Insurance R587 per month with R3800 excess<br> - Discovery Insurance R527 per month with R3500 excess ( SAME EXCESS ON ALL CLAIMS INCLUDING IF MY VEHICLE GET ******)<br> It seems that there is no more commitment from Outsurance!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;636896;793962;16;2;0;1;0;0;2;15/12/01 11:06;213;NULL;15/12/01 9:01;15/12/01 7:33;incorrect billing information provided;8,60E+12;various;***;my telkom mobile account has been in arrears due to the fact that i lost my job. so my account has been in arrears from September 2015 , my usual subscription fee is around R705 to R709 monthly. i contacted the call centre to retrieve my outstanding balance which was R2138.00 (which is correct if you calculate 3 moths including November) i called another two times to confirm this amount and then i made the internet transfer of R1600.00 and R538.00 last week Tuesday. With that being done i called to notify Telkomof payment made and that they need to unsuspend my account. i spoke to three consultants an they said it would be done by latest yesterday, that my payments are reflecting on my account. i called again because my account was still suspended and they confirmed that they have escalated my query to the accounts department and the consultant said she guarantees that my acc will be open by the end of the day which was yesterday. i called this morning after holding on for a very long time a spoke to a team leader only for him to tell me that there is still an outstanding balance??? how am i going to resolve this ??? social media? or Ombudsman of Telecommunicatiosn?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;924710;33;1;2;0;1;0;0;2;15/12/01 14:30;213;NULL;15/12/01 12:46;15/12/01 10:57;Reduce Limit and Take all funds deposited;7,31E+12;;***;I am a Premier Customer at FNB. My monthly credit card installment has been paid monthly spot on via a debit order facility. My wife has deposited R27,000 into my credit card account for use this weekend to pay R10,000 for a vehicle deposit. We then tried to transfer the funds and we received the information that the credit card limit has been reduced from R65100 to R44100 due to responsible lending. How can you just TAKE the monies in the account if I have not missed one monthly installment. I know its your right to adjust the limit but feel it ********* to at ONCE take all my funds. We are now in a huge predicament due to this and the banker herself who we spoke to was not at all helpful. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;70984;688284;23;2;0;1;0;0;2;15/12/02 7:39;213;5;15/12/02 5:58;15/12/02 4:06;Extra charge while still under warranty;*** / ***;;***;My one vehicles unit was not working and I got harassed constantly with calls from Tracker.<br> <br> After speaking to a consultant I was told that it might be the keyfob and that he would send me a new one.<br> NOWHERE in any of the calls was I told that I would be charged R350 for the new keyfob.<br> <br> This is disgusting seeing that the unit is still under warranty and not even installed for a year.<br> Theft is what this is, no other way to describe it.<br> <br> If Tracker send out a technician like I request from the start I would not have paid anything because of the unit still being under warranty!<br> <br> I want this R350 reversed from my account as I was nowhere told in any call or email communication that I would have been charged this. If I was I would have told the agent to send out a technical to fix the unit under warranty with cost to me.<br> <br> I should not have been charged anything extra as my unit is still under warranty!<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;238206;793962;16;2;0;1;0;0;2;15/12/02 18:08;213;5;15/12/02 16:16;15/12/02 14:35;Telkom wont give me back my number;4,21E+11;;***;6 months ago, I changed my Telkom contract. I cancelled my ISDN and got ADSL. I run a business and didn't want to lose my number. They assured me that they would transfer my number back to me as soon as my ADSL line was up and running.But now 6 months down the road, after many many calls and emails to them, nothing has been done. My customers and suppliers are calling my number but not getting through as Telkom refuses to do their job and transfer back my number. I have been a Telkom customer since they started their company. This is really disappointing. they are jeopardizing my business!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;860527;793962;16;2;0;1;0;0;2;15/12/03 13:28;213;NULL;15/12/03 11:45;15/12/03 9:55;TELKON LINE DEAD ;4,45E+11;;***;There was NO update on this fault to date as per their site.:<br> <br> My Telkom line is dead. Reference number - 73CRK021215 Reported to customer service centre and advised that it will be resolved as soon as possible. I explained the urgency and my situation has to why this needs to be fixed urgently. The call was place in urgency category. that was said to me. I experienced this similar situation before in February this year<br> <br> In February 2015 had a situation with TELKOM and it was frustrating situation it had taken this company three months to resolve my ADSL line issue. They come up all excuses. <br> TELKOM reimbursed me 3 x months rental. Not accessing internet I lost numerous business deals<br> <br> I hope this is NOT going to be a stressful situation again <br> <br> TELKOM change to prove your service delivery ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;925878;55;14;2;0;1;0;0;2;15/12/04 15:28;213;NULL;15/12/03 13:43;15/12/03 11:55;Bradford Shoes;;;;I am very disappointed in Edgars. I sent them a email regarding shoes i bought at Edgars Canal Walk. In the space of months a pair of new shoes was left damaged, looked like shoes I've had for years. Its a pity i cant upload the pics. Conveniently i don't have my till slip no more which leaves me in a position of having no options. Edgars hasn't emailed nor phone in regards with my complaint the question remains though what has happened to customer service these day....;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;911546;765374;14;2;0;1;0;0;2;15/12/03 17:17;213;NULL;15/12/02 13:00;15/12/03 13:44;Product Delivery ;8,30E+12;;***;My delivery was meant to be delivered yesterday before 5PM, as stated on the sms, as well as the track report that was emailed to me. I emailed back @ 1PM to state that I finish at 4PM and inquired if there was any chance of getting my parcel sooner. After phoning & confirming at 4PM where my parcel is, the consultant confirmed that it was on route & will be delivered by 5PM. I waited until 4:55PM when I decided to call & inquired where my parcel was, the consultant confirmed that she would create a ticket & provide me with feedback. I left @ 5PM, the feedback was provided at 5:12PM stating that my parcel was not out & the driver was experiencing delays. I wasted my time and was inconvenienced. Lets just say I am still waiting for my parcel. I am so disappointed after receiving such good service before now. All I need is for my parcel to be delivered before 4PM. I have had 2 parcels delivered out of 3 without issues & before 4 in the afternoon, not sure why this delivery seems to be such an issue.<br> Disappointed:-( ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;149106;765374;14;2;0;1;0;0;2;15/12/04 12:09;213;NULL;15/12/04 10:17;15/12/04 8:36;False Advertising and Bad Attitude;7,91E+12;Shunelle Truter;***;I bought two 3D kids backpacks from takealot recently. They advertised them as marked down from R699 to R499. Immediately my reaction was that it's a bargain. So I paid R1000 for 2 backpacks. Just after it was delivered to me I walked into ToysRUs and saw the exact product for R250. HALF THE PRICE. I emailed them about it, and ignoring the part about the special price they responded that that is the lowest price they can give. That part I accept. But I found the \its your choice to choose where to buy\"" bit very rude. Please know your prices before you buy from them as you might be paying DOUBLE!!"""