AA
Ashwyn A
1 reviews | Active since Jul 2011
08 Oct 2015, 12:52
Hanging up calls
Dear FNB.<br> How can I help you? The thing is, I would like to help you and work with you regarding my arrears but I can't do that when your agents are making outbound calls and purposely dropping it when you answer in order to make it appear as if they've contacted you. Then I get nasty texts and automated calls advising that I've been contacted on \numerous"occasions.<br> I have worked in a call centre before and I know that this is a tactic used by lazy"
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FNB (First National Bank)'s replyOfficial
08 Oct 2015, 13:26Hello solveit,
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 779191.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 779191.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply08 Oct 2015, 13:26
Official
Hello solveit,
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 779191.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
We acknowledge receipt of your above complaint and will ensure that it is looked into and a solution will be provided.
Do expect communication from one of our subject matter experts very soon.
We apologize for the inconvenience caused. Your complaint reference is 779191.
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)