Handling of ***** on Credit card

Statement Regarding FNB Credit Card Comprehensive Cover Case Number: *** I wish to place on record my concern regarding the handling of the ***** incident on my FNB credit card and the comprehensive cover linked to the card. After the ***** incident had already happened, money was deducted from my FNB credit card for comprehensive cover. For this reason, I believe FNB also has a responsibility to its clients when an incident like this occurs. The loss on my credit card alone amounts to R94,999.00. In my view, it is not fair that cover was deducted from my credit card, but when a serious ***** incident occurred, FNB refused to pay me anything. I therefore request that FNB review this matter again and explain why the comprehensive cover does not apply, especially considering that the money was deducted from my FNB credit card after the ***** incident had happened. I believe FNB has a duty to treat its clients fairly and to accept responsibility where cover has been charged in connection with a credit card affected by *****. I ask that this case, number ***, be reconsidered and resolved fairly.