Handed over without any warning

<p>Good day</p> <p> </p> <p>I took out a smart device in 2015 and was paying it off monthly with no problem.On 19 July 2017 I noticed that a device settlement account with a much higher value was added onto my online banking profile.I called your call centre and they told me that I my one debit order had bounced therefore I have been handed over!1stly NOTHING was communicated with me,I was not aware of this and got no notifications,2ndly if I was made aware of this I would of paid this installment that bounced as I had funds available,3rdly I think to add over R1000 onto my balance is quite drastic over a months installment that bounced.The point of this matter is that nothing was explained to me or even brougth to my attention.Until now I still have not receievd one notification regarding this smart device therefore actually have no idea what is going on.I was told to call 087 ********** and speak to Manda who I have tried calling the whole of yesterday but no answer on that number?I would like to get clarity on this matter as this is completly unfair as nothing was communicated to me,this installment could have been paid if I was made aware and now I am just being handed over and expected to pay and over a R1000 extra now?</p> <p> </p> <p>Thank you</p> <p>Nadia Goncalves</p>