SB
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1 reviews | Active since Oct 2011

23 Jun 2015, 13:10

Handed over to Attorneys for R2 000

I lodged a complaint with FNB about the legal action being threatened against me - I was accussed of NEVER paying my bond and the amount that was supposed to be outstanding, have no idea where they got it from. I was told that someone would get back to me and Randheer Maharaj has now responded evenutally telling me that now suddenly I have been paying my bond (no apology for being accussed of not paying by the way) BUT instead of paying a total of R45 000 by the end of April, I had only paid R43 000 so therefore legal action is proceeding against me for R2 000!!! An apology for their mistake would have been nice but instead now they are going to hand this over and all this at the expense of the poor customers!!!!! If I did not have this letter on an official FNB Letterhead, I would actually think it is a joke!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Jun 2015, 14:23
Official
Hello SandyBailey,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to FNB Home Loans who will contact you shortly.

Complaint reference 708220.

Kind Regards
Complaints Resolution
Tracey Sonickson
Email: ***
Tel Number: *** (Option One)