HANDED OVER

<p>I have been a client of FNB since almost 21 years. I have been handed over to attorneys and informed via sms without any previous communication, warning or anything. As a client of more than 2 decades, I really expected just a little bit of courtesy, maybe a phonecall to warn me about being handed over. The worst part is that I have paid money into the account on 8 May 2017, yes this month, and no arrears letter or sms was sent, instead and instant sms to let me know (not to warn me to correct the matter) that I have been handed over - FOR WHAT? FOR LATE PAYMENT (can't be as I paid a few weeks back)? FOR ARREARS (why not communicate this to me first)? So disappointed, so not loyal to FNB anymore, so not want to hear "How can we help you" Because after this experience, you can't ever help me again. After years of business I've given you and this is my reward, well, THANK YOU!</p>