HANDED ME OVER TO ATTORNEYS IN ERROR

I have been banking with FNB for more than 10 years and yet all it took was one hour to hand me over to their lawyers - IN ERROR. Yesterday morning I received a call from FNB to say my account was in arrears. I said that isn't possible. The person said she would double check while I was on the phone with her and then told me that she was sorry, the error was on their side and she would sort it out. An hour later I received an SMS followed by an email from Anders Inc. What followed was a very unpleasant phone call with an attorney who refused to listen to me. (I'll be posting about their attitude too.) I then filed a complaint on FNB's site and someone called me back and said that they have no record of me being handed over. By this stage I suspected ***** and decided to go to the bank to sort it out in person. After numerous phone calls the clerk finally got hold of someone in their legal department who then confirmed that I had been accidentally handed over! I cannot believe that a) such an accident could happen in the first place and b) that they would contact me once before handing me over less than an hour later after I have been a loyal, responsible customer for so long.