1 reviews | Active since Mar 2014
Handed for for Debt
FNB In just got a call (and was laughed at) from a debt collection agency in Durban for account: ********** 6772 for R389 outstanding. I have been a customer for a very long time and log into my account at least 3 times per week!
I did NOT know that account was in arrears, why did no one call me??????????????????????????????????
My money comes in month end and all my debit orders goes off 1st of every month and there is always enough money... why did you stop taking money from the account and why did no one from FNB call me????
I want a detailed explanation of what is going on here!!!!
Hello obelix112za ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello obelix112za ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback. It is advisable that you take down the contact details of the agent should there be any further enquiries regarding this matter.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***