JH
Jeanne-Marie Henning

1 reviews | Active since Jun 2010

15 Nov 2016, 09:35

Hand in Cookie Jar!

<p>Guess I caught FNB's hand in the cookie jar this morning, when I checked my account and saw a debit order for R200,00 for a FNB P Loan on my account! ALL my accounts I had with FNB has been settled and I have letters confirming same. NO further debt or agreements to buy anything or take out any loans was entered into between myself and FNB in the past, can I say, 9 years! </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply15 Nov 2016, 09:49
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.

Your reference number is ***

Kind regards

Complaints Resolution

Daffnie Govender

Email address: ***

Tel number: *** (option one)