Half Baked Customer Support from FNB CONNECT

<p>So sad that I have to resort to this platform to get service from FNB Connect.</p> <p><br />I am happy with FNB itself, but FNB Connect has been a mess since I moved from Vodacom 6 months ago.</p> <p>The latest issue is one that I have to resort to Hello Peter to.</p> <p> </p> <p>1. I received a threat left as a voicemail on my phone on 13 February 2017. There is no option to save it, you can just delete it or do nothing (which kind off saves it, since I could listen to it each day).</p> <p> </p> <p>2. I had an appointment with my lawyer to play him the voicemail and make a video recording of it then on 18 February 2017. Just to notice that the voicemail disappeared.</p> <p> </p> <p>3. I phones FNB Connect, explained that I never deleted it and that they need to retrieve it and mail it to me.</p> <p> </p> <p>4. 1.5 week passes and I called FNB COnnect back who told me that the issues was resolved successfully.</p> <p> </p> <p>5. It was not 'resolved' successfully as I do not have the voicemail in my email inbox. VERY IRATE I asked them to reopen it and now, 1 month later I STILL DO NOT HAVE THE VOICEMAIL.</p> <p> </p> <p>Can FNB Connect please wake up and provide ANY LEVEL of service since ANY is better than what I am getting now.</p> <p> </p> <p>Current Call reference with FNB Connect is: fnbconnect/pier-37912</p>