HAD ENOUGH OF POOR SERVICE

So last week Monday, I made the effort to contact FNB, spent sooooo much time on the line, just waiting to speak to a consultant I eventually gave up and I then sent an email and received the automated response confirming the turn around time. Four days later and still no assistance received and I resorted to a hello peter report. I then received a response via email, requesting some information , to which I responded, and hey, another week has gone by, and STILL NO RESPONSE. During the space of a year, I have had to deal with double deductions on my account, dispute billings on certain products where information was not sufficiently provided in contracts and now the pain of ********** activity on my account.<br> Needless to say, I have made the decision to move my account. I have had it with constantly having to chase after FNB for assistance, and then receive nothing but empty promises. FNB has a tendency to respond with 'urgency' on social media, when in fact, nothing gets done. FNB, your service levels have dropped immensely, and sadly, I am no longer a happy client, and I can promise you, that never will I encourage anyone to move to FNB.