Had an awful new years eve due to having an account with FNB :(

Item: FNB (First National Bank)
Rating: 1
Author: Thabile M

I had a very bad new years eve, since FNB from my account on the 29 without any reason, they didn't even bother updating me what was going on. Very bad service shem.

Helpful (0)

Replies (3)

FNB (First National Bank)'s replyOfficial

08 Jan 2019, 09:23

Good Day Ms. Mthembu,,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.

Kind Regards,

Firdoze Khan

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply08 Jan 2019, 09:23

Official

Good Day Ms. Mthembu,,

Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.

Kind Regards,

Firdoze Khan

Hello Peter Complaints Team

*** (option one)

Thabile M's updateReviewer Update

19 Jan 2019, 08:36

They called and promised me that they'd solve it, still today I'm waiting for the person they say froze my account to call me, still today.

Thabile M's update19 Jan 2019, 08:36

Reviewer Update

They called and promised me that they'd solve it, still today I'm waiting for the person they say froze my account to call me, still today.

Thabile M's updateReviewer Update

30 Jan 2019, 05:53

Another week has gone by, the sad thing is that they're still taking their monthly charges, which means the money is only reserved for them ?

Thabile M's update30 Jan 2019, 05:53

Reviewer Update

Another week has gone by, the sad thing is that they're still taking their monthly charges, which means the money is only reserved for them ?