1 reviews | Active since Jun 2013
Had a loan account and it is prescirbed
<p>I saw on my ITC that I had a loan account with FNB. This account has now since be prescribed according to act 68 of 1969. Please remove my name from the ITC at once and send me a letter stating the latter. Please contact my husband. Mr. M.D. Venter as he will be sorting out my debt. I give FNB 3 working days to get this sorted out. We are not going to contact any lawyer or what so ever as FNB listed me on the ITC. If no replay I will take this matter further.</p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
A consultant working for FNB phoned me last week to Friday , 13 January 2017 and inform me that she will give me a call on Monday, 16 Junauary 2017 to inform me of the progress of my complaint logged against FNB. Once again I had to phone FNB and to no avail. The consultant who answered the phone did not want to speak to me in regards to this and only said that someone will phone me as she can see that there are comments. This is really unprofessional. If you tell the customer that you will phone them in regards to a update or outcome then you do so. You do not let the customer waiste money again, for somethinig that he or she already in past try to sort out, you phone them in give answers to the client.
Today is the last day for any feedback in regards tot his as I think I already gave more than enough time for FNB to get this sorted out. If FNB do not phone me today, 16 January 2017 with a progress report or the outcome I WILL take this matter further.
LAST CHANGE
A consultant working for FNB phoned me last week to Friday , 13 January 2017 and inform me that she will give me a call on Monday, 16 Junauary 2017 to inform me of the progress of my complaint logged against FNB. Once again I had to phone FNB and to no avail. The consultant who answered the phone did not want to speak to me in regards to this and only said that someone will phone me as she can see that there are comments. This is really unprofessional. If you tell the customer that you will phone them in regards to a update or outcome then you do so. You do not let the customer waiste money again, for somethinig that he or she already in past try to sort out, you phone them in give answers to the client.
Today is the last day for any feedback in regards tot his as I think I already gave more than enough time for FNB to get this sorted out. If FNB do not phone me today, 16 January 2017 with a progress report or the outcome I WILL take this matter further.
LAST CHANGE
I still did not receive any feedback in regards to this account that need to be prescribed. I will give you 1 day's extension to get this sorted. I want answers before 15:00 today, 17 January 2017 or bellieve me I WILL take this matter further.
I still did not receive any feedback in regards to this account that need to be prescribed. I will give you 1 day's extension to get this sorted. I want answers before 15:00 today, 17 January 2017 or bellieve me I WILL take this matter further.
I received a telephone call yesterday and an email from Wenzile Masina. I have send through the qery I had in regards to my wife's alleged FNB account. I am still waiting for repaly on that. Please can someone just inform me what is going on on that account. The account number in question is: ********** 299666 REF: **********
I received a telephone call yesterday and an email from Wenzile Masina. I have send through the qery I had in regards to my wife's alleged FNB account. I am still waiting for repaly on that. Please can someone just inform me what is going on on that account. The account number in question is: ********** 299666 REF: **********