1 reviews | Active since Sept 2011
Gun to omy head
I recently signed up for an FNB my connect package and received the sim card in record time. However, I chose not to port my number through to FNB as I was going to use it in a secondary phone. <br> <br> FNB sent me an sms stating that I need to use up my data and airtime because it will be lost when the port happens 9 this is at 8PM when the call Centre is closed0 . I panic and try to get in touch with my premier banker but to no avail. 20 minutes later and my current phone doesn't work anymore - FNB had ported my number from Cell C to theirs.<br> <br> I call the my connect call Centre and get through after 38 long minutes, only for the agent to tell me that I need to follow a long process of getting my number back from Cell C and that I would have to incur the cost of a new sim card PLUS forfeit the Data, airtime and sms bundles that I had.<br> I cannot be without a phone as my livelihood depends on it so I am held hostage by FNB to either stick with them or go through the hassle of adding my number back to cell c.<br> <br> I am not even bothered by this, I will keep the number till the 18th of December when I will migrate both my number and bank to another provider.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 825579.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking suite who will provide you with feedback.
The reference number is 825579.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
