Gross negligence and mismanagement of my accounts

My FNB accounts (business and personal) were moved to my accountants OLD email address, without my consent or even being notified.

I spent hours on FNB chat and the phone to rectify this.

After being endlessly passed around between departments, not being able to upload any documents on the chat - because it crashes when you upload, having the chat drop numerous times so I kept having to re-state my problem from the start, having to send multiple documents - to different addresses because none of FNB's systems work, I was finally told that the matter would be resolved in 8 business days.

Literally DAYS of my time wasted to rectify an issue that FNB created without my consent.

This is a gross negligence of my business and personal privacy and security!

Now my Business Account is STILL under my accountant's old address and on my personal account my entire statement history and chat history has been wiped. The chat history has been wiped, so I can't even refer to my previous chats and have to re-state everything for the 1000th time.

I am beyond frustrated dealing with FNB. Steer clear of using their services unless you like having your time wasted and your finances put at risk!