Gross negligence and lack of service delivery

I have today submitted my request in email format and via the webiste<br> <br> 2 Complaints<br> <br> Complaint #1 Innocentia, Sales Call Centre, used another clients details in my Credit application and made the mistake of emailing me the proof. Told me my application was turned down due to affordability even tho she did not confirm my income and expenses. My Salary in one month exceeds the amount i want to borrow, she didnt ask my payment term, or if i have additional income which i have, and when i requested as per NCA proof of why my application was turned down, she was hesitant, didnt want to send anything and when she did it confirmed my suspocions, some poor other FNB clients details i now have in my email inbox saying he didnt qualify. <br> Complaint #2 Olwethu Mahe, Didnt assist me at all in logging into my online banking account which FNB Charges R 100 for just for me to talk to her. I still havent logged in, still sitting without my online Username &amp