1 reviews | Active since Oct 2018
Gross Negligence - Account Changed on the bureau from Paid up to Open and Current.
I am extremely upset and irate now. Considering punitive action.
I raised a query with FNB regarding a duplicate account tracking the same debton the credit bureau.
I had succesfully exited debt review and received my clearance and all the bureau updates so I was in the process of investigating and cleaning up my credit data. I liaised with Sheila Chiloane who in turn esclated this to the FNB ITC department to handle. Sheila was only an intermediary in all of this so I do not put any blame on her. In my submission I stated that the original account ***886 be retained and the duplicate account be expunged. I was told by someone from FNB ITC depatment that the new legal account was merged with the old account and as such they had to retain the duplicate account and remove the original account. I accepted this assertion. What happened next is nothing short of ********.
I was declined on credit and decided to investigate the reasons as the reason was stated as non settlement. I was completely confused. So I checked once again on the bureau and it appears that due to whatever updates were done this FNB account is now reflecting as open and current. No less with a Balance of R46140. This is severely impacting my credit standing as I have settled this in full but still have this account as Open and current. (Acc # ***276)
I had attached my paid up letters and it is completely prejudicial that this is reflecting as open and current after I made full payment and settlement in order to be issued my clearance in the first place.
A month ago this account was correctly reflecting as Closed and Paid up. So the updates seem to have caused the account to reflect as open and current. The Impacts here have been dire.
My initial request was to have the original account left on the bureau and this newer account removed and I made this request to avoid issues of this nature where incorrect and prejudicial data is left on the bureau. However I am now considering punitive damages here as I have now had credit declined as a direct result of this.
As a matter of urgency can this incorrect data be removed accordingly please. I am extremely disappointed and I am not sure if the fault here is on the bureau side but I need these incorrect details removed ASAP.
I am incurring damage as a result of this action by FNB.
This is totally unnaceptable.
FNB WHAT DO YOU HAVE TO SAY ON THIS MATTER?
I would like this account removed from my bureau. It has now come to light that some ***** has taken place here , as no one can tell me where they got the installment of R25 from and no one can definitively confirm who gave the consent for this account to be updated to Open and current. Should I not receive any feedback I will have to proceed on with legal action here on the basis of both negligence and suspected *****.
I would like this account removed from my bureau. It has now come to light that some ***** has taken place here , as no one can tell me where they got the installment of R25 from and no one can definitively confirm who gave the consent for this account to be updated to Open and current. Should I not receive any feedback I will have to proceed on with legal action here on the basis of both negligence and suspected *****.