Gross Negligence

Will someone with a brain who isnt parrot fashion reading out of a book contact me IMMEDIATELY and advise why I have been charged double the amount more interest than usual, when nothing considerably different has occured on the account , and why despite being under the limit as per your own statement sent to me, I am being told I am over the limit due to pending transactions on the account - which were in fact covered by the balance within the account as I know I had transferred the the money to the card specifically for & before paying for these "pending" transactions which put me "over the limit"

As per statement and online banking there should be money available - but there isnt ?!