gross lack of product knowledge!!!

How exited I was to have just open a new savings account convinced that I made an excellent choice, guided by the perfect pitching of FNB sales, the sole purpous of thus account was to transact online, grateful I was to have handled this matter in such a speedy time. To my dismay the account needed some further setup, to which I turned to the FNB call center for assistance, after endless waiting and wasted explunation, I was advised that my account does not allow for online transactions. I could not have been more frustrated, deceived for a sale, or expossed to layers of poor product knowlege by a number of consultants. FNB never did resolve this issue, instead it was by the aid of a Standard bank employee that I way finally able to make my much anticipated online transaction.