ALS
Andre-Juan Le Sueur
1 reviews | Active since Feb 2023
26 Jun 2025, 06:04
Gross incompetence - ******* debits and refusal to help?
I sold my WesBank financed vehicle at the beginning of the month, everything settled. Today the debit order has gone off, when I TRY get someone to correct they just tell me it’s still pending and could take up to 24 hours, but in the meantime I’m sitting without the money that I desperately need, that I should not have been charged for in the first place, and no one seems to care to fix it? I need that debit order reversed and cancelled and I need it done TODAY still.
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Replies (5)ALS
Andre-Juan Le Sueur's updateReviewer Update
26 Jun 2025, 08:46thank you, it seems the only way anything gets done is through the complaints department so i appreciate the effort to report it
ALS
Andre-Juan Le Sueur's update26 Jun 2025, 08:46
Reviewer Update
thank you, it seems the only way anything gets done is through the complaints department so i appreciate the effort to report it
ALS
Andre-Juan Le Sueur's updateReviewer Update
27 Jun 2025, 05:24It’s been over 24 hours now and the debit order still hasn’t been reversed, now I’m told that it reflects as a transaction but not on the debit order side? I have rent to pay, it’s the weekend coming up and FNB is just not at all concerned about fixing their own mistake? This is appalling
ALS
Andre-Juan Le Sueur's update27 Jun 2025, 05:24
Reviewer Update
It’s been over 24 hours now and the debit order still hasn’t been reversed, now I’m told that it reflects as a transaction but not on the debit order side? I have rent to pay, it’s the weekend coming up and FNB is just not at all concerned about fixing their own mistake? This is appalling
ALS
Andre-Juan Le Sueur's updateReviewer Update
27 Jun 2025, 05:33You guys keep telling me I need to wait for the debit order to reflect on your end; but it reflects on my end and I bank with FNB so please explain to me why and how your system somehow doesn’t reflect a debit order on your end? Yesterday I was told the debit was pending? Now that it’s no longer pending I’m told that it doesn’t reflect on your end? But in the meantime money has literally been ****** from my account by WesBank, a division of FNB, and it’s just a something I must be patient about? I literally can’t make my payments now and it’s now putting me in precarious position but no one seems to he able to help me?
ALS
Andre-Juan Le Sueur's update27 Jun 2025, 05:33
Reviewer Update
You guys keep telling me I need to wait for the debit order to reflect on your end; but it reflects on my end and I bank with FNB so please explain to me why and how your system somehow doesn’t reflect a debit order on your end? Yesterday I was told the debit was pending? Now that it’s no longer pending I’m told that it doesn’t reflect on your end? But in the meantime money has literally been ****** from my account by WesBank, a division of FNB, and it’s just a something I must be patient about? I literally can’t make my payments now and it’s now putting me in precarious position but no one seems to he able to help me?
ALS
Andre-Juan Le Sueur's updateReviewer Update
30 Jun 2025, 07:48Guys it's the 30th now, it's been 4 whole days and the money that was in essence ****** from my account still hasnt been returned. When i contact customer care im told that they cant do anything because of a system error? in the mean time im accruing interest charges on my credit card because ive had to use that to pay for the costs i couldnt cover because this money was erroneously taken from my account. Im reporting this to the NFO now, iv e had enough of the stories and the costs incurred due to wesbank and FNB being unwilling to correct their own mistake
ALS
Andre-Juan Le Sueur's update30 Jun 2025, 07:48
Reviewer Update
Guys it's the 30th now, it's been 4 whole days and the money that was in essence ****** from my account still hasnt been returned. When i contact customer care im told that they cant do anything because of a system error? in the mean time im accruing interest charges on my credit card because ive had to use that to pay for the costs i couldnt cover because this money was erroneously taken from my account. Im reporting this to the NFO now, iv e had enough of the stories and the costs incurred due to wesbank and FNB being unwilling to correct their own mistake
ALS
Andre-Juan Le Sueur's updateReviewer Update
30 Jun 2025, 07:51for the past 4 days everytime ive contacted you to correct this I've been told that the system is down but i guarantee you on the first when its time for my monthly bank charges to go off the system will be fine and able to do that, what am i paying bank charges for if my bank cant actually work when i need it to?
ALS
Andre-Juan Le Sueur's update30 Jun 2025, 07:51
Reviewer Update
for the past 4 days everytime ive contacted you to correct this I've been told that the system is down but i guarantee you on the first when its time for my monthly bank charges to go off the system will be fine and able to do that, what am i paying bank charges for if my bank cant actually work when i need it to?