NM
Nosipho M
1 reviews | Active since Feb 2019
15 Feb 2019, 16:41
Gross Incompetence and bad service
Fnb has blocked my card for no reason. They have also reversed a change that I made at a branch.I downgraded my gold cheque account to an easy account and now my fnb app tells me that I'm back to using a gold cheque account.As a result,R200 is also unaccounted for and I'm livid because I was just at the branch at Mall of Africa,this past Tuesday,concerning an undelivered bank card that I still hadn't received and they charged for the delivery as well. This is gross incompetence and discombobulating because there's obviously no proper protocol for procedures. Now I must be inconvenienced again and go to the branch for such unprofessionalism which is completely unfair.
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FNB (First National Bank)'s replyOfficial
16 Feb 2019, 09:00Good day Nosipho,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply16 Feb 2019, 09:00
Official
Good day Nosipho,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***F was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)