GROSS INCOMPETENCE

It is with great trepidation I write this review, while on the one hand I have experienced awesome service opening my FNB cheque account at FNB Vineyard and then at FNB Promenade receiving assistance setting up my online banking. I do however need to arrive at the unacceptable and *********** level of service received by staff at FNB H/O. The support advisor literally told me she had no idea what was happening on my profile. There has been some sort of communication error between Cash Converters and FNB dealing with this issue. My Cash Converters card expired and the new card is not matching to my profile. This is having a direct impact on me receiving the finance app**** for and approved. Gross incompetence and lack of technological savvy.