Gross incompetence.

So I am at my local FNB branch to sort out a small issue on one of my bank accounts. I have taken my ticket and am waiting in their hateful "you are just a number to us" queuing system! The fact that I am a white male and the people ahead of me in the queue were black men and women should not need mentioning but I was approached by a white male FNB employee for preferential treatment ahead of the others. I was distinctly uncomfortable with this blatant ****** and the look of sadness and resentment on the faces of my fellow customers was absolutely heart-breaking. I was angry but did not want to escalate the situation too much so I went along with this person and accepted his help. I am not trying to justify doing this, right or wrong, it is simply what I decided at the time. To make things worse the assistance I was given was so totally ***********, and rude in the case of another FNB employee, that I finally lost my cool and walked out of the branch. Well done FNB Shame on you FNB!