Greenstone FNB global

FNB green stone I recently opened a global account witch took roughly 3 month. I received my card and have been trying to activate it and get access to this account you wonderful forex staff you have in the branch teller no1 today said he cant help me as they don’t know that account type, so as all the other staff has done in the past in the branch the call the global account department. Before he called I asked him if he can ask them if the card is active if not do I need a new banking app for it as I cant see it on the banking app we use now and I don’t know what to do now, so you very inelegant agent took a hour just to sit in front of me to ask the global department if I can use the card when I travel to different countries. Your pathetic staff need to wake up and help customers with what they ask not play with there money counters ignore what I asked, and then he still askes the global department what he wanted to instead of helping me. But he gave me the number to call them myself after I told him I called them and they send me into the branch. So now I sit with a fancy black card with all my money in it and I cant use it Green stone FNB should really get no1 prize for worst customer forex service think you should train your staff to help and not pass the work back to customers and maybe try listen to what the reason is the customer is there for