GREEDY FNB REFUSES TO DOWNGRADE EXPENSIVE ACCOUNT FOR SASSA RECIPIENT!

I have been trying to get my account downgraded to an affordable pricing option for the last few weeks and fnb doesn't want to downgrade it. Last week I paid R220 which was a minus balance they claim comes from monthly service fees before I can downgrade,I did deposit the money into my account,I traveled to the bank,I made numerous calls to their call center but still they're refusing to downgrade the account. However,I receive my children social grant funds through the account and I can afford the expensive fees that comes with it, which that never told me about- I was duped into upgrading to the plan by a telephone agent as I was using R4,95 pm pricing option.

Yesterday, the account shows a new minus balance of R119, just after I deposited R220 three days ago! This month I couldn't even pay my funeral policy because of massive minus balance,in April from my children social grants they are going to deduct the minus balance from nowhere,hence when I call to complain the rogue call center agents hangs up,I am now a helpless mother and customer,I REGRET moving my children's social grants payment to FNB,this Easter my young children will go hungry because of FNB greedy, worse should one dies,the policy won't pay due to FNB incompetence and poor dispute mechanism. I CURSE the day I opened my account with them and after the lockdown I going to SASSA to switch to Capitec and close the account, especially as my husband has closed his and took his business to Nedbank!*sobering*