SN
Sean N
1 reviews | Active since Jun 2023
03 Jul 2023, 14:03
Greedy ********* bank - Try Bank Zero guys
I previously enjoyed the modern technology that came with FNB but they have become a greedy an ********* bank that takes every opportunity to deduct money from you. They allow you to increase credit limits easily but make it extremely difficult to reduce your limits when trying to pay off your credit cards. Bank charges are higher than other banks and you still get charged for so many things. I have tried capitec, tyme bank, discovery and bank zero and for me Bank Zero has been the best so far. They have an easy user friendly interface, transparency with your money and I love the multiple accounts you can open to easily move and use your money. The card with your picture on it i also found cool and came very quick.
Helpful (0)
Replies (4)0
Replies (4)SN
Sean N's updateReviewer Update
03 Jul 2023, 14:18Sorry forgot to mention how bad their customer service has gotten, for example when you call the FNB number these days you now get through to wrong departments and get transferred over and over to multiple unhelpful staff members. Also, the ticketing system they use is pathetic and doesnt work at all. Its a struggle to resolve simple queries with your account and money. I really dont trust them at all anymore and rather need a bank that wants to work with me and this is definitely not FNB anymore. Guys I have gone through the struggle of opening multiple accounts in an attempt to move away from FNB, please try Bank Zero or any other preferred bank and lets make FNB learn to start being an ethical bank that values their customers. To do this, move your monthly salary deposits to a new bank and close your FNB account when you are ready
SN
Sean N's update03 Jul 2023, 14:18
Reviewer Update
Sorry forgot to mention how bad their customer service has gotten, for example when you call the FNB number these days you now get through to wrong departments and get transferred over and over to multiple unhelpful staff members. Also, the ticketing system they use is pathetic and doesnt work at all. Its a struggle to resolve simple queries with your account and money. I really dont trust them at all anymore and rather need a bank that wants to work with me and this is definitely not FNB anymore. Guys I have gone through the struggle of opening multiple accounts in an attempt to move away from FNB, please try Bank Zero or any other preferred bank and lets make FNB learn to start being an ethical bank that values their customers. To do this, move your monthly salary deposits to a new bank and close your FNB account when you are ready
SN
Sean N's updateReviewer Update
06 Jul 2023, 08:30This seems like an automated response. Nobody has contacted and provided feedback. FNB is the new Eskom
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Sean N's update06 Jul 2023, 08:30
Reviewer Update
This seems like an automated response. Nobody has contacted and provided feedback. FNB is the new Eskom
SN
Sean N's updateReviewer Update
10 Jul 2023, 15:18Can you guys fix your contact numbers, call options and customer service. FNB agents are answering calls and dropping it immediately after waiting 10 minutes to speak to an agent. The dial in options are totally unclear. Xoli from credit cards transfers me twice to the wrong people and once to a number that is no longer in use. Horrible service , cant wait to shift banks
SN
Sean N's update10 Jul 2023, 15:18
Reviewer Update
Can you guys fix your contact numbers, call options and customer service. FNB agents are answering calls and dropping it immediately after waiting 10 minutes to speak to an agent. The dial in options are totally unclear. Xoli from credit cards transfers me twice to the wrong people and once to a number that is no longer in use. Horrible service , cant wait to shift banks
SN
Sean N's updateReviewer Update
10 Jul 2023, 15:32***
option 2
option 2
Music for 1 min and call cuts
Tried 5 times , same result
Pathetic service
option 2
option 2
Music for 1 min and call cuts
Tried 5 times , same result
Pathetic service
SN
Sean N's update10 Jul 2023, 15:32
Reviewer Update
***
option 2
option 2
Music for 1 min and call cuts
Tried 5 times , same result
Pathetic service
option 2
option 2
Music for 1 min and call cuts
Tried 5 times , same result
Pathetic service