CD
Charlene D

1 reviews | Active since Apr 2016

21 Jun 2017, 02:10

Greedy and very unhelpful

<p>I never receive statements on my daughters account and when i really need them as ordered by the court so i go to fnb in eldorado park and ask for statements and get told its going to cost R13 per page and i had 13 pages in total so i paid over R160 in charges for lousy statements and then the manager Ester has the nerve to tell me that they not allowed to send statements on that account so i have to pay for it. She was very rude and didnt even care that i havent received statements on that account ever. Disappointed in tge service of Fnb so i am considering switching to another bank.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jun 2017, 08:22
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)