1 reviews | Active since Apr 2016
Greedy and very unhelpful
<p>I never receive statements on my daughters account and when i really need them as ordered by the court so i go to fnb in eldorado park and ask for statements and get told its going to cost R13 per page and i had 13 pages in total so i paid over R160 in charges for lousy statements and then the manager Ester has the nerve to tell me that they not allowed to send statements on that account so i have to pay for it. She was very rude and didnt even care that i havent received statements on that account ever. Disappointed in tge service of Fnb so i am considering switching to another bank.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
