Gredit card delivery

As a client of FNB for over 40 years I find their service now hopeless. I am still waiting for my credit card to be delivered by CCD Couriers who are even more useless. This card expires at end March but no one seems interested in my problem. I was contacted by CCD early in March but because I am retired and not at home all day I requested an approximate time of delivery but was told they were "stop & drop" and no time could be arranged. A day or two later I received an SMS from FNB with a Cape town number to phone but this is never answered. When phoning FNB all I get is that the card is with the couriers and they will contact them to call me, still awaiting the call. Previously my card was delivered to my branch where I collected it with no problem now FNB wants R 100.00 to do this. Cannot understand why it should cost R 100 to deliver to a branch less than 2klm from my address.