1 reviews | Active since Nov 2016
Greatly disappointed by lethargy of FNB!!!
FNB Structured Lending Ref. No. 880322. We got a final approval letter on 20 August and signed it. But we have had no further communication and are still waiting to sign the facility document so that the money is made available. Home loans specialist Peter Russon said he referred the matter to ops on 24 Aug but no feedback. Private banker Anastacia has not followed up or responded, her last response was an out of office message on 27 Aug. I feel that when the application was no longer in stages that affect their KPIs, team members no longer cared enough to help me and actively go the extra mile to see it through.
Good day Clive Mach,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Clive Mach,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)