Greatest dissapointment with fnb

I had such an awful experience with fnb..i had always thought them to be an awesome bank and always refering them to friends and family until now..They are so misleading. .i had app**** for a personal loan using the app which was immediately approved...shortly after i received messages saying the loan was on its way and the money would be paid into my account and to activate my account i should upload a proof of incomes which i had done. ..for some time i had received no response and i then called the call centre...they told me it is approved and waiting to pay out however i had 2 profiles on my account and needed to go into a branch to combine them...after 2 visits and much running around it got done...still no response. ...i called in again. ..they said all was well and it should be payed in any minute....2 days later i received an sms saying my loan was declined and the best part is that all the approval messages have mysteriously disappeared from my fnb app mesages...wow fnb ....you have really outdone yourselves...i am so so dissapointed...will be definitely switching to another bank and warning all my friends and family about this horrific experience