1 reviews | Active since Apr 2017
Great way to lose a Client - FNB Home Loans
<p>FNB does not care and has disgusting cliental service. </p> <p>They will only match and give me the best rate upon quote of another Bank (Investec) which we know given the market and cliental, it'll be better without consideration. I said i will change and not play devil's advicate between fNB and Investec.</p> <p> </p> <p>FNB reply is: kindly let us know if you changing banks by tomorrow!!!!</p> <p> </p> <p>WOW FNB... Goodbye for GOOD!!!! 20yrs home loan and your view is lose a client, and a client to banks like Investec.... </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
I recieved a better rate as expected from Investec and am now in the process of changing banks....
I recieved a better rate as expected from Investec and am now in the process of changing banks....
I went to the Randburg FNB branch to downgrade by platinum to smart account as i have changed banks.
they downgraded to gold and said head office will contact me to downgrade me further to an easy account pay as you go.
i complained to the premier banker who left a message on thurs, 20 april.
to date, a week later, not one person from FNB has contacted me to action this.
does your service suck so much - first you mess up my home loan and tell me to change banks now when i want to downgrade you making it a ridiculous mission!!!!
can i have some action please
I went to the Randburg FNB branch to downgrade by platinum to smart account as i have changed banks.
they downgraded to gold and said head office will contact me to downgrade me further to an easy account pay as you go.
i complained to the premier banker who left a message on thurs, 20 april.
to date, a week later, not one person from FNB has contacted me to action this.
does your service suck so much - first you mess up my home loan and tell me to change banks now when i want to downgrade you making it a ridiculous mission!!!!
can i have some action please
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)