Great service to correct a system fault

In July this year I requested to be moved to a different pricing option and due to a technical fault the move was never completed. I picked up the problem in October and reported it requesting a refund for the previous 3 months. The request did take a while to be processed but the service from Craig was very professional and FNB has not only refunded the difference between the pricing options but also reviewed my eBucks level and allocations for the previous months which is much more than I expected.