Great Service - Joseph Marema
For the first time in nearly twenty years with FNB, I've had great service from my allocated Private Banker, Joseph Marema (he took over my account a few months ago). The term 'Private Banker' holds no meaning to me anymore because of my past experiences with them. So, I was pleasantly surprised when my new Private Banker not only responded to my e-mails, but constantly gave me feedback about requests for assistance. Thanks Joseph!! Customer Service Experience is really impacted by people allocated to interface with clients.
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Replies (1)
FNB (First National Bank)'s replyOfficial
30 Dec 2019, 15:11Good Day
I've received your compliment that you logged. Thank you so much for taking the time to compliment Joseph Marema.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
Ref: ***
Regards
Hello Peter Complaints Team
***
I've received your compliment that you logged. Thank you so much for taking the time to compliment Joseph Marema.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
Ref: ***
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply30 Dec 2019, 15:11
Official
Good Day
I've received your compliment that you logged. Thank you so much for taking the time to compliment Joseph Marema.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
Ref: ***
Regards
Hello Peter Complaints Team
***
I've received your compliment that you logged. Thank you so much for taking the time to compliment Joseph Marema.
I will be sure to pass on your thanks and comments to management and I am so pleased that we've managed to live up to our brand's slogan "How can we help you?"
We are truly glad to hear of the wonderful service you have received from our staff.
Ref: ***
Regards
Hello Peter Complaints Team
***