1 reviews | Active since May 2016

24 May 2016, 17:04

Great Service Great help

<p>At Sasolburg branch. I had a problem where I tried to see what my personolized interest would be on a personal loan. Online, I had to click on apply now. When I saw, I was happy, and just logged out as I thought this would cancel my application aswell. The following day I went to the branch and spoke with Michelle Gerber. She said that on the system it showed pending application, and that we can't proceed untill that application is either canceled telephonically, or proceeded with telephonically, since I tried to apply online. </p> <p> </p> <p>I tried to get hold of the person that did my application telephonically, but with no success. Michelle called and did a lot of effort and sorted it out very quickly. </p> <p>I have trust in her , and can see that she knows her job well.</p> <p>Thank you FNB for another reason why I love banking with you.</p> <p>Regards</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply25 May 2016, 06:42
Official

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.


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Regards

Complaints Resolution

Daffnie Govender

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