Great Service from Consultant

Yesterday I needed to setup internet banking for my account. I expected a long, painful process.<br> However I was met at the door by a charming and friendly Consultant. <br> As my pin needed to be reset he went out of his way to squeeze in to an unused desk so he could do that for me, and then helped me to set up my banking.<br> He really went the extra mile to make the process smooth and painless.<br> I did not make a note of his name, but I know it starts with an 'M'