VD
Vanessa D

1 reviews | Active since Feb 2010

09 Jun 2017, 11:35

GREAT SERVICE FNB PREMIER BANKING!!!

<p>I logged a query towards the end of May asking HOW FBC received my FICA documentation as I DID NOT send them anything. 24th May, Boitumelo Mabaso responded "Your Fica documents were received and acknowledged on the 15th of May, email sent to a banker to provide us with info regarding on how the documents were sent and from which recipient, please allow 24/48 business hrs"</p> <p> </p> <p>It has now been +/- 360 hours and 4 emails later STILL no response from Boitumelo or any of her colleagues!</p> <p> </p> <p>I thougth Premier banking was available 24/7 to assist their clients, maybe Im not important enough, regardless that I have hoghlighted the fact that I did not send them any documentation - possiblly a ***** case looming, but it seems NO ONE is interested!!!</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Jun 2017, 12:27
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)